Frequently Asked Questions

Q: What’s the difference between the Bathing without a Battle online training and the DVD? 

A: The content of the online training and the DVD is similar.  Main differences are:

  • The online training presents the material in greater depth.  The DVD is condensed (50 minutes) whereas the online training takes 2-2.5 hours.
  • The online training is interactive, whereas the DVD is presented as a lecture/demonstration.
  • The online training is designed for self-study and can be taken over many days; the DVD is designed for in-service training to groups.
  • The online training program is free and provides continuing education credits; the DVD must be purchased and provides instructions to help an organization provide credit but does not itself provide credits.

Q: When I click on the “Continuing Education Credits” button in the online training program, I’m not taken to the quiz and survey. Why? 

A: You must completely view all the required training modules before the “Continuing Education Credits” button becomes active. The required modules depend on how you have registered.

If you’ve registered as a nurse, you’ll need to view the following modules before the button becomes active: introduction, showering, tub bathing, in-room bathing, hair washing, bathing products and implementation. 

If you’ve registered as a nursing assistant, you’ll need to view the following modules before the button becomes active: introduction, showering, tub bathing, in-room bathing and hair washing. 

If you’ve completed the required modules and still cannot access the quiz and survey through the “Continuing Education Credits” button, please contact us at:

Q: I’m a nursing assistant.  How can I get credits using the online program? 

A:  In North Carolina, nursing assistants must refer to their individual employers about contact hour credits. Outside of North Carolina, please check with your local nursing assistants’ regulating body.  Anyone registered as a nursing assistant can print a certificate of participation after completing the required modules. 

Q: What web browsers are supported for the online training?

A: For the best experience, please use one of the recommended Windows or Mac desktop browsers:

Google Chrome

Internet Explorer can also be used, except on Windows 7.  

The iPad, iPhone, Android tablets, and Android phones are not supported.

Q: It’s taking a long time for the online training videos to load. What can I do?

A: It may take up to a minute for the videos to load. If the videos haven't loaded after one minute, please refresh the browser to try again.  If it still does not complete loading, then please switch to one of the following recommended browsers:
Google Chrome

Q: Sometimes the online videos skip ahead. What can I do?

A: Pressing rewind and re-playing the section will usually resolve any skip ahead problems. If not, try using a different recommended browser:
Google Chrome

Q: I can never rewind the online videos back to where I want to, why?

A: The videos are set up to rewind back to certain time points. This means pressing rewind may take you back a few minutes. You won’t be able to choose a specific point to rewind to. 

Q:  Can I duplicate the DVD or place it on our website?

A:  Click here to view our policies regarding DVD duplication and sharing.

Q:  Is the DVD available on a thumb drive or memory stick?

A:  We are planning to develop a thumb drive / memory stick version soon.  Check the website for updates.

If you have questions or problems not answered here, please contact us at