FAQs

Q: How do I access the printable instructor's guide, program evaluation, and written examination on the DVD?

A: Follow these steps:

  1. Insert disk into computer
  2. Open “Computer” file
  3. Right click on D drive icon
  4. Click on “Open”
  5. Open “Training Documents” file (contains guide, evaluation, and exam pdfs) 
 

 

Q: I’m a nursing assistant.  How can I get credits using the online program? 

A:  In North Carolina, nursing assistants must refer to their individual employers about contact hour credits. Outside of North Carolina, please check with your local nursing assistants’ regulating body.  Anyone registered as a nursing assistant can print a certificate of participation after completing the required modules. 

Q: What web browsers are supported for the online training?

A: For the best experience, please use one of the recommended Windows or Mac desktop browsers:

Google Chrome
FireFox

Internet Explorer can also be used, except on Windows 7.  

The iPad, iPhone, Android tablets, and Android phones are not supported.


Q: It’s taking a long time for the online training videos to load. What can I do?

A: It may take up to a minute for the videos to load. If the videos haven't loaded after one minute, please refresh the browser to try again.  If it still does not complete loading, then please switch to one of the following recommended browsers:
Google Chrome
FireFox

Q: Sometimes the online videos skip ahead. What can I do?

A: Pressing rewind and re-playing the section will usually resolve any skip ahead problems. If not, try using a different recommended browser:
Google Chrome
FireFox

Q: I can never rewind the online videos back to where I want to, why?

A: The videos are set up to rewind back to certain time points. This means pressing rewind may take you back a few minutes. You won’t be able to choose a specific point to rewind to. 

Q:  Can I duplicate the DVD or place it on our website?

A:  Click here to view our policies regarding DVD duplication and sharing.

 

If you have questions or problems not answered here, please contact us at info@bathingwithoutabattle.unc.edu.